To initiate a warranty claim, contact our customer service team at help.kaptivate@mail.com. Please provide the following information:

1.⁠ ⁠Proof of purchase

2.⁠ ⁠Detailed description of the issue

3.⁠ ⁠Clear photos or videos illustrating the defect

Our customer service team will assist you throughout the warranty claim process and provide instructions on product return if necessary.

Warranty Exclusions

Certain products may have specific warranty exclusions or additional terms. Review the warranty information accompanying your product to understand any exclusions or specific conditions that may apply.

Repair or Replacement

Upon approval of a valid warranty claim, Kaptivate will, at its discretion, either repair the defective product or replace it with a new or refurbished unit. If the product is no longer available, we may offer a suitable replacement or provide a refund.

Transferability

The warranty is generally non-transferable and applies only to the original purchaser of the product. For inquiries or concerns about our Warranty Information, please contact our customer service team at help.kaptivate@gmail.com.